每家公司都有員工憑自己親身經驗，知道如何把事情做得更好。當他們試著把這些想法讓主管知道，卻常常碰到 8 個隱性障礙中的 1 個（或更多）。如果你能破除這些障礙，讓一些聰明的員工把想法拿出來，或許能因此挖到源源不絕的賺錢點子。

Every company has people working within it who know how to do things better through hands-on experience. When they try and bring these ideas to the attention of management, they usually hit one (or more) of eight hidden barriers. If you can remove these barriers and let some brilliant employee ideas bubble to the surface, you can tap into what might turn out to be an absolute mother lode of profitable ideas.

【關鍵思惟】

「經驗告訴我，每家公司無論產業或規模大小，無論位居產業龍頭或敬陪末座，都坐擁待採的點子金礦。簡言之，公司做出蠢事就是因為這些障礙，而不是員工本身。問題是要如何找出並消除隱性障礙，以開採黃金。根據我的經驗，當一家公司向員工請教如何做得更好──以及，最重要的，移除阻礙變革的障礙──結果會讓人大感意外」

──尼爾．史密斯

【Key Thoughts】

“My experience has convinced me that every company, no matter the sector or the size, no matter whether it is an industry leader or an industry laggard, is sitting on a goldmine of untapped ideas. In short, the barriers are the reason a company does dumb things, not the employees themselves. The question is how to mine the gold by identifying and removing hidden barriers. My experience has shown that when a company asks its employees what it can do better— and, most importantly, removes the barriers to change— the results are staggering. “

–Neil Smith

※延伸閱讀：
‧突破隱性障礙 擺脫僵直性組織

‧看更多精彩文章

【完整內容請見《大師輕鬆讀》No.453】